Refunds & Returns Policy
Last Updated: September 2026
At Zestio™, we want you to have a smooth and reliable shopping experience. If you receive a product that is damaged, defective, leaking, incorrect, or otherwise eligible for return under this policy, please contact us and our team will assist you.
This Refunds & Returns Policy applies to purchases made through the official Zestio website.
1. Eligible Returns
A return or replacement may be considered in the following situations:
- You received a damaged product.
- You received a leaking or defective product.
- You received the wrong product.
- You received a product that is materially different from what you ordered.
- The product is otherwise eligible for return under the applicable order or product terms.
Eligibility is subject to verification by Zestio.
2. Products That May Not Be Eligible for Return
For hygiene, safety, and product-quality reasons, opened or used Home Care and Personal Care products may generally not be eligible for return unless the product is defective, damaged, leaking, incorrect, or otherwise covered by applicable consumer rights.
Products returned without the original packaging or with significant signs of use may also be ineligible, subject to applicable law.
3. Damaged or Leaking Products
If your order arrives damaged, leaking, or visibly compromised:
- Please take clear photographs of the package, shipping label, and product.
- Keep the original packaging.
- Contact Zestio Customer Support as soon as reasonably possible.
- Provide your order number and photographs so that we can review the issue.
Do not discard the product or packaging until the issue has been reviewed.
4. Wrong Product Received
If you receive a product different from the one ordered, contact us with:
- Order number
- Product received
- Product ordered
- Photographs of the product and shipping label
After verification, Zestio may arrange a replacement or other appropriate resolution.
5. How to Request a Return
To request a return or report a product issue, contact us through:
WhatsApp: +91 94940 70564
Email: support@zestio.in
Please include:
- Full name
- Order number
- Product name
- Reason for return
- Photographs/videos where applicable
Our team will review your request and provide the next steps.
6. Return Approval
Submitting a return request does not automatically mean that the return is approved.
Zestio may review the order, product condition, photographs, and other relevant information before approving a return, replacement, or refund.
If approved, our team will provide instructions for the return or replacement process.
7. Refunds
If a refund is approved, the refund will generally be processed after the returned product is received and inspected, where a return is required.
For prepaid orders, approved refunds will normally be made through the applicable payment method or payment channel used for the original transaction, subject to payment-provider processing.
The time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment service provider.
8. Cash on Delivery Orders
Cash on Delivery (COD) is available for eligible Zestio orders.
For an approved refund relating to a COD order, Zestio may request appropriate bank account or UPI details to process the refund securely.
Customers should provide accurate payment details. Zestio will not ask customers to share their UPI PIN, OTP, CVV, or banking password.
9. Order Cancellation
If you need to cancel an order, contact Zestio Customer Support as soon as possible.
Cancellation may not be possible after an order has been processed, packed, or dispatched.
If a prepaid order is successfully cancelled before dispatch and a refund is applicable, the eligible refund will be processed through the applicable payment channel.
10. Return Shipping
Where a return is approved because the product was damaged, defective, leaking, or incorrectly supplied, Zestio may arrange or provide instructions for the appropriate return process.
For other return requests, return shipping arrangements may depend on the circumstances and eligibility of the order.
11. Exchange or Replacement
Where appropriate, Zestio may offer a replacement instead of a refund, particularly when the issue involves a damaged, defective, leaking or incorrectly supplied product.
Replacement availability depends on product availability.
12. Delivery Refusal
Customers are requested to accept correctly placed orders. Repeated refusal of COD orders or intentional refusal after dispatch may affect future COD availability.
If an order is returned to Zestio because it could not be delivered, any applicable refund or re-shipping arrangement will be determined based on the circumstances of the order.
13. Product Condition
For an approved return, customers may be required to keep the product:
- In its original packaging
- Unused, where applicable
- With labels and identifying information intact
- With the invoice/order information where available
These requirements may not apply in the same way where the product was received damaged, defective, leaking or incorrect.
14. Refund Processing Time
Refund processing begins after Zestio approves the refund and completes any required verification or product inspection.
The final credit time depends on the payment method and financial institution. Bank, card, UPI, and payment-service processing times are outside Zestio’s direct control.
15. Important Information
Zestio reserves the right to review each return, replacement and refund request individually.
This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.
Terms relating to returns and refunds may vary depending on the product, order circumstances, and applicable requirements.
16. Contact Zestio
For assistance with returns, refunds, damaged products or order issues, please contact:
Zestio™
WhatsApp: +91 94940 70564
Email: support@zestio.in
Website: zestio.in
We recommend keeping your order number available when contacting our support team so that we can assist you more quickly.
Zestio™ — Clean Living, Every Day.
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